Diplomacy is a complex, evolving practice that has developed over thousands of years and forms a fundamental aspect of international relations. It involves the peaceful conduct of international affairs, primarily through dialogue and negotiation, to implement foreign policy interests and resolve conflicts. It also promotes exchanges that enhance trade, culture and science.

Often, diplomacy takes place in a formal setting such as a conference room or embassy. But even when it takes place in informal settings such as a cafe, it is essential that the process be conducted in an atmosphere of respect and trust. Truly diplomatic behavior requires the diplomat to listen more than talk, to empathize with their audience and to use body language that conveys openness and interest. It is also important to choose the right communication method for a particular discussion, whether that is face-to-face, phone or email.

A good diplomat knows that their audience will be able to understand their point of view only if they take the time to explain it clearly. They also know that the most productive discussions are those that result in clear options for policymakers. Great diplomats are able to communicate these results in a way that is useful and accessible to their superiors, including crafting memos that set the scene, lay out points of contention and agreement and provide options for policymakers to consider.

This is why the Lowy Institute supports the work of the 190+ U.S. ambassadors and government officials around the world who make diplomacy a vital part of American policymaking. We need to continue supporting them as they try to build a world that is better for all its people.