Breaking news is never easy, but when it involves a person close to you the consequences can be more devastating. Whether you’re breaking bad news about a business, a family conflict or a life-changing event, the best way to handle the situation depends on how it is going to be received. Effective messengers know how to communicate bad news with the least amount of aggravation for both parties.

When you have to deliver bad news, start with a clear message and don’t leave any room for misinterpretation. It is also better to discuss the matter face-to-face, although this may not always be possible. If it is, make sure that the person is ready to hear what you have to say and have a support system available, such as friends or family members.

Before you jump in with the bad news, consider whether or not it is urgent. This is an important factor in determining how much you will interrupt programming and how quickly. For example, it’s a good idea to let viewers and readers know if you are interrupting because the story is developing or changing rapidly and that their safety and the safety of others are at risk.

If you do decide to interrupt programming, don’t repeat information that has already been reported, and don’t name victims of injury or death until their loved ones have been notified. This will help avoid speculation, which can be distressing for those involved and lead to false information.